Kroger Training and Development Manager
Link to Apply: https://performancemanager.successfactors.com/sfcareer/jobreqcareer?jobId=1702472&company=Kroger
Manage the development of all process-improvement training and communication materials for the company. Establish, maintain and build key partnerships with division and corporate leadership, corporate training and development, vendors and key departments within the company to ensure proper resources are acquired to meet target rollout dates. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions:
Lead the training team in the design of company-wide training (toolkits, KTV broadcasts, web based learning modeules (WBLs) and communication kits) that increase efficiencies, decrease cost, and meet our Customer 1st strategy.
Establish and maintain relationships with corporate departments, division leadership and division associates including the division rollout manager, store managers and district managers and district teams to ensure successful development and rollout of solutions.
Guide the facilitation of working sessions to develop current and future-state training processes.
Work with Corporate Training and Development in the creation and review of training materials through best instructional learning practices.
Ensure solutions and best practices align with other corporate objectives and initiatives.
Work with the Key Retailing controller to document the financial impact of process improvements.
Define and document current and future state business process training, identify process improvement needs and develop plans to implement suggested improvements.
Assist in planning and coordination of Key Retailing University.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
3+ years’ experience in developing training processes/instructional design utilizing different delivery methods
Strong project management skills
Extensive knowledge of Microsoft Office
Proven ability to prioritize and assign work according to business priorities and strategies
Ability to escalate issues appropriately and drive them to resolution
Excellent facilitation skills with the ability to drive toward solutions
Strong teamwork and interpersonal skills
Ability to communicate with all levels of the organization
Highly organized and proficient at multi-tasking
Strong written and oral communication skills
Ability to travel independently (25 – 50%)
Desired Previous Job Experience/Education:
Knowledge of retail operations through store and division work experience
Experience in supervising technical writers and the creation of learning tools
Previous involvement with process improvement solution development and/or rollout
Lean Sigma Green belt or higher training